Genucel Review

Genucel Review: Does It Really Work?

Written By : Dr Ruby Shah   ✓ Fact Checked

Genucel is a plant-based stem cell eye treatment that claims to help reduce the appearance of fine lines and wrinkles around your eyes, as well as to decrease eye-related puffiness.

(Last Updated on November 9, 2022)

If you care about your skin, you are probably keen on the skin under their eyes.

The skin under the eyes is susceptible and requires delicate products.

It is difficult to treat eye bags and dark circles.

They are many products in the market that promise to reduce eye puffiness and dark circles.

One of them is Genucel that uses plant stem cells to reduce wrinkles and bags under the eyes.

But how legit is it?

We sought to bring you all the facts in our Genucel review below.

What Is Genucel?

Genucel is an anti-aging eye treatment that uses plant stem cell therapy to reduce eye puffiness and fine lines under the eyes.

It is manufactured by Chamonix Skin Care, a company that uses its own patented stem cell technology to make anti-aging products.

Genucel Products

Genucel comes in a full anti-aging package which includes the following products:

Genucel Plant Stem Cell Therapy

This eye therapy formula employs plant stem cells from the Malus Domestica apples, which intend to make the skin younger.

It contains Eveseryl, as its active ingredient. The manufacturer states that this component has been scientifically proven to reduce eye puffiness by almost 70% in 15 days.

Genucel Plant Stem Cell therapy contains double the concentration used in clinical trials.

Other ingredients include goji berry extract, green tea leaf extract, algae extract and hydrolyzed marine collagen.

Genucel Jawline Treatment

This formula works to enhance the double chin, defining and tightening the skin right before your eyes.

It smoothes wrinkles and fine lines around the jawline.

Genucel Eyelid Treatment

Genucel Eyelid Treatment contains potent peptides that revitalizes the skin tone and brightens the skin making eyes more radiant and younger.

Additionally, it tightens and lifts droopy eyelids.

Genucel XV

Genucel XV moisturizes the skin and protects it from free radicals.

It contains hyaluronic, vitamin B3 and Vitamin B6, calendula flower, CoQ10 and peptides.

Additionally, it is free from parabens and mineral oil.

Genucel Immediate Effects

Genucel Immediate Effects uses Relaxoderm Technology to smoothen wrinkles and fine lines around the eyes.

Genucel Deep Firming Serum

This formula is designed to moisturize the skin, enhance texture and offer flawless skin.

It contains 7.5% vitamin C, its active ingredient, which is conveyed using plant stem cell technology and liposome technology.

It seeks to plump the skin and minimize pores, thus, enhancing the appearance of fine lines and puffiness.

How Does Genucel Work


With increasing age, the muscles around the eyes start to weakens, and as a result, puffiness and eye bags may appear.

Additionally, the skin around the eyes tends to lose elasticity leading to fine lines and wrinkles.

Genucel contains ingredients that target eye bags, the skin around the jawline, eye puffiness, dark circles and the skin around the neck.

It focuses on skin elasticity and reversing signs of aging.

It contains Eyeseryl, a peptide that reduces inflammation in the skin around the eyes.

This reduces eye puffiness and eye bags.

Also, the products contain PhytoCellTec Malus Domestica plant stem cells that lead to tighter skin around the eyes.

Finally, it aims at reducing oxidative stress to give the skin a radiant and youthful look.

How To Use It?

The manufacturer recommends that Genucel should be applied to the skin around the eyes twice every day, in the morning and at night.

You should clean your face before applying.

Also, make sure that it is fully absorbed before putting on makeup or any other products.

Genucel Side Effects

genucel real users reviews

The manufacturer did not mention of any possible side effects.

We found that it is pretty safe and well tolerated by most users.

However, some users reported the following side effects.

  • Redness
  • Skin irritation
  • Peeling
  • Dried out skin
  • Eye sting

Is Genucel A Scam?

Genucel is not a scam.

However, some users have complained about the auto-ship program stating that the company makes it difficult to cancel their order.

Here is what Cory wrote on Highya:

I purchased a package online and wasn’t aware that you are automatically put onto an auto-renew status. I received an update from my credit card that a purchase was just made so I called in immediately as I did not want to make another purchase at the time and told them I’d like to cancel the auto-renew and be reimbursed for the order that was just placed on auto-renew.

I was informed that the order was already sent even though I was just charged not an hour before and they could not refund what they charged me. I’m now out $200. Terrible customer service for someone who supposedly guarantees their product. Unbelievable! I would not recommend a company with scams like this to anybody!

Genucel Reviews & Complaints

Genucel has received many mixed reviews online.

On Amazon, it has 39 customer reviews, with 54% giving it a 1 star and an overall rating of 2 stars out of 5 stars.

Here is what some users had to say.

Let’s start with the negative ones.

Candace Andrews writes on Amazon:

I have been using the product twice a day for a little less than two weeks. I do not see any significant change since using it. I will continue to use for another two weeks to be fair, but I will return if there are no further improvements.

K Orozco states on Trustpilot:

Tried their products for over a month…..NOTHING CHANGED! This company scams thousands of people by false claims!! It’s ridiculous they make it difficult to cancel. When you call to cancel they put you over to an overflow department that says they have too many calls and can’t cancel your order! I believed the radio ads; they were all LIES! DON’T BUY THIS PRODUCT. IT DOESN’T WORK! SCAM ARTISTS!!!

Scott Bigger adds on Trustpilot:

Not only does the Genucel not work, but it’s also expensive. To purchase the product, you need to be automatically enrolled so they can charge you every month. When you try to cancel, the account you create to purchase the product magically stops working. This is not a one time error; I have been trying to log on to the account I created for 3 weeks. When you call and select the option to cancel, your call is automatically hung up on,or you’re directed to an overflow representative that refuses to help you in any way.

Here are the positive ones

Heckman was excited.

He wrote on Amazon:

As a sixty-something guy who in the past would never consider using creams or cosmetics to diminish the bags under my eyes, I found Genucel as A change maker. Not only do I see significant improvement in my appearance, but it also began to happen almost immediately after applying Genucel Plant Stem Cell Therapy cream. It is also very important that the process be affordable and given the very small amounts of cream needed for each application, the product lasts for months. I am hooked, it works, and it’s affordable!

Deb D added on Amazon:

As a long time Chamonix user, I was excited to try Genucel and very pleased with the results. The product worked as advertised. Like everyone else, I didn’t get enough sleep and was subconscious about the toll that takes on my eyes. Since using Genucel, I have noticed a marked improvement and received numerous compliments. Don’t change the formula!

Genucel: Packages, Prices & Where To Buy It

Genucel is available on the official website:

This product is sold in in three packages:

Jawline Package (2 months supply): $155.00 | Savings: $144.00


  • 2 Genucel Jawline Treatment

Promotional Package (2 months supply): $164.00 | Savings: $410.00


  • Genucel Jawline Treatment
  • Genucel Immediate Effects
  • Genucel Plant Stem Cell Therapy
  • Genucel XV
  • Genucel Eyelid Treatment
  • Plus 1 Complimentary Gift

Complete Package (2 months supply): $230.00 | Savings: $517.00


  • Genucel Jawline Treatment
  • Genucel Immediate Effects
  • Genucel Plant Stem Cell Therapy
  • Genucel XV
  • Genucel Eyelid Treatment
  • GEN90
  • L’Essence Neck Treatment
  • Cristalles Microdermabrasion
  • Plus 2 Complimentary Gifts

See below how the official site looks like.

genucel official website

Refund Policy & Money Back Guarantee

The packages come with a 60-day money back guarantee, less shipping and handling fee.

However, if you do not cancel your preferred package before the second shipment, the purchase becomes non-refundable.

Genucel Pros & Cons


  • Uses Eyeseryl, an ingredient that is scientifically proven to reduce eye puffiness in 15 days.
  • The company offers products in full packages.
  • Offers a 60-day money back guarantee.
  • Has antioxidants that protect the skin from free radical damage.


  • Reported side effects.
  • It requires you to purchase the entire skin care kit.
  • Poor customer service.
  • Excessive billing on customers.
  • Clinical trial information is not available for the public.

Genucel Review: Final Words

genucel anti-aging review - verdict

They have been reports that this product has lead to positive results in some individuals.

Despite being a new product in the market, some of the ingredients are backed up by science.

Also, they offer a full skin care kit, which is quite impressive since it gets you started on your whole face.

The company has a good reputation on BBB rating.

However, there are a few complaints on their confusing return policy, price, and poor customer service.

Users should be careful, though, because there is less scientific data that plant stem cell technology can offer anti-aging benefits.

We laid out the facts, will you buy Genucel? Comment below and tell us what you think!

14 Replies to Genucel Review: Does It Really Work?

  1. Genucel does not work as promised, and getting a refund can take months – if at all. (I recommend using Paypal, if you’re not satisfied they are really good at getting you a refund). The price is ridiculous. There is absolutely nothing that can tighten older skin besides fillers or surgery. If you want to reduce fine lines & wrinkles, ask your Dr, dermatologist or gynecologist for a prescription for Tretinoin (brand name Retin-A). It cannot get rid of eye bags or deep wrinkles, but if you start using it BEFORE or WHEN those start to occur and use regularly, your skin will look finer, wrinkles can remain smaller, but sagging is not reversible. An RX for 45 grams costs about $75.00. It is not covered by most insurance, although it may be covered for its original use, ACNE. You should not go out in the sun without a sunblock as your face will burn. There will be initial flaking & peeling of the skin & slight irritation but DO NOT overuse, it’s a waste and you could damage your skin permanently.

  2. I was very interested in Genusel, but they seem to be more complaints about products and customer service Rather
    than positive results ..

    1. I hope you decided not to buy! Their Contact us link does not work. I will not do any more business with them, The cream barely gave temporary results on the area under my brows.
      I hope you don’t fall for this product or company,

  3. I’m looking for something for around my mouth, under nose and chin. I see most of your products seem to be for eyes and jawline. Are you able to recommend a product for upper lip area and around my mouth?

  4. I heard about this product on the Dan Bongino radio podcast and was very encouraged. BUT, once I tried to buy the product(s) the packages of products have more items than I need, PLUS, they loop you into an automatic monthly purchase deduction on your credit card. I simply wanted to try the product before I invested long term with automatic charges. Plus, there’s no Contact Us or Customer Service link on their site to ask a question, which is not good in my opinion.

    I decided to take a pass.

  5. Yes about to buy the package too but then I read about the automatic monthly purchase. if their product work as advertised they will not require the automatic shipment customer will come back to buy more if it really work.

  6. I would love to give Genucel a try, but I cannot afford to. Between the mandatory package purchases, high prices, auto-ship, horrible customer service and lousy cancellation policy, it’s highly prohibitive. Maybe I would be their best customer ever! They will never know. Just think of all the years of future business and referrals they just lost!

  7. I have used Genucel products for about a year and have received many compliments on my skin. Do not receive auto shipments , order when only need more.

  8. I would like to try the product but I am uncomfortable about the problems that some of the individuals had when they tried the product and did not wanted to continue using the product. Then the company continues to charge you even after you have said that you no longer want to use it.

    If you decide to try one of these products it is only good business to make it easy to cancel when you no longer want the product.
    That happens with beauty products all the time. You run the risk of having a fight when you no longer want the product.

    This is my biggest fear with some of these products, if the product is as good as it supposed to be the company should have no problem returning someones money if there no longer want to use it.

  9. I went to buy the product on line because I kept on calling and the recording kept on say to get it on line,,I used the online address from you company and eBay came up so got it from eBay.. I then get a call later from someone from your company few minutes later after and when I said I just got it from eBay she said you don’t sell your product on eBay.. I payed $74 for one small 1oz. tube, that say, Genucel with MDL technology, jawline treatment, chamonix ) so I want to know is that your product? I have not used it yet

  10. DO NOT use their products if you have sensitive skin. I used the eye creams on Sunday and it’s now Tuesday morning and my eyelids for the past two days are puffed up to the point where they’re almost closed. They’re dry, itchy and burning. This is bad.

  11. This company is unscrupulous and awful to deal with. They send you more stuff even after you cancel, and won’t give you money back, just a promise to exchange it for different product. Still fighting with them over 150 bucks. RUN!

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